miotto Privacy Policy

Data we collect on miotto

When you register on miotto, we collect your full name, date of birth, email address, and phone number. These are required to create your account and comply with know-your-customer (KYC) regulations. When you verify your identity, we may request a photo of your national ID or passport and proof of address (utility bill or similar document). We store these documents securely and do not share them with any third party except where required by law.

When you deposit funds — via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer from mobile banking, local payment, online payment, or e-wallet — we record the payment method, amount, and timestamp. When you place a bet on Liga 1 matches, Piala Indonesia fixtures, Piala AFF tournaments, or Champions League weeks, we log the market, stake, and outcome. When you play slot games or live-dealer tables, we record your spins, hands played, and payouts. All transaction data is retained for a minimum of five years to meet regulatory requirements.

We also collect technical information: your IP address, device type (Android, iOS, desktop), browser version, and the pages you visit on miotto. We use cookies and similar tracking technology to remember your login state and to analyze how our platform is used. These cookies do not contain personal information; they are session identifiers and preference settings.

Account data

Name, DOB, email, phone, ID documents, and address proof collected during registration and verification.

Transaction data

Deposits, withdrawals, bets, and payouts logged and retained for five years minimum.

Technical data

IP address, device type, browser version, and session cookies recorded for platform analytics and security.

How we use your data on miotto

We use account data to authenticate you, process deposits and withdrawals, and comply with anti-money-laundering (AML) and KYC regulations. We use transaction data to settle bets, calculate payouts, and investigate disputes. If you contact our support team with a question about your account or a withdrawal, we use your data to identify you and respond to your inquiry in English.

We use technical data to monitor platform performance, detect fraud, and prevent unauthorized access to your account. We analyze aggregate, non-personal data to understand how many users access miotto from Jakarta, Surabaya, Bandung, and Medan, which games are popular, and which payment methods are preferred. This helps us improve our service.

We do not use your data for marketing emails or promotional messages unless you explicitly opt in. We do not sell your personal information to third parties. We do not use your data for any purpose unrelated to operating miotto, complying with law, or protecting our platform and users.

Third-party processors and data sharing

We share your data with payment processors (mobile banking, local payment, online payment, etc.) and your bank only to the extent necessary to process deposits and withdrawals. We may share aggregated, anonymized data with analytics providers to understand platform trends. We may share account data with our legal and compliance teams if required by law or if we investigate potential fraud or abuse.

If a court order, law enforcement request, or regulatory authority demands we disclose your information, we comply as required by law. We do not voluntarily disclose account data to government agencies without legal process. We do not share your data with marketing companies, data brokers, or unrelated third parties.

Cookies and tracking on miotto

We use cookies to keep you logged in and to remember your preferences (language, game history, etc.). These cookies are session-based and expire when you log out. We do not use cookies to track you across other websites. Third-party analytics services (such as Google Analytics) may place cookies on your device to measure traffic to miotto, but these cookies do not contain personal information about you.

You can disable cookies in your browser settings, but doing so may limit your ability to use miotto. We recommend keeping cookies enabled for a seamless experience on our platform.

Your rights and data requests

You have the right to request a copy of the personal data we hold about you. To do so, contact our support team in English with your account details. We will compile your data and send it to you within 30 days. You also have the right to request correction of inaccurate information — for example, if your registered address is wrong, we will update it.

You have the right to request deletion of your account and associated personal data. Once we delete your account, we retain only transaction data required by law (typically five years for financial records). We cannot restore a deleted account, so consider this request carefully. To delete your account, contact our support team and provide verification of your identity.

You have the right to withdraw consent for non-essential data processing. For example, if you opt out of analytics cookies, we will no longer track your browsing behavior on miotto. However, we must continue to collect and retain transaction data to operate the platform and comply with law.

Data retention and account closure

We retain account data (name, email, phone, documents) for as long as your account is active, plus two years after closure or deletion. We retain transaction data for a minimum of five years to comply with financial and anti-money-laundering regulations. After five years, we securely delete transaction records unless we are required by law to retain them longer.

If your account is dormant (no login for two years), we may contact you to confirm you still wish to maintain the account. If we receive no response, we may close your account and delete associated personal data after a further 12 months. If your account is flagged for suspected fraud or regulatory violation, we may retain all data indefinitely pending investigation and resolution.

Security and data protection

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We do not store passwords in plain text; we hash them with a one-way function so we cannot read them. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to personal data to staff who need it to serve you or comply with law.

Despite our best efforts, no security system is perfect. If we discover a data breach, we will notify you and our regulators as required by law. We recommend using a strong, unique password for your miotto account and enabling two-factor authentication if available. If you suspect unauthorized access to your account, contact our support team immediately.

Jurisdiction and legal basis

We at miotto operate subject to the laws of the jurisdictions in which we are licensed. We collect and use data based on your consent (when you agree to our terms), legal obligation (KYC and AML rules), and our legitimate interest in operating a secure, compliant platform. You are not required to provide personal data to use miotto, but you cannot register, verify your identity, or deposit funds without it.

Our services are available only where local law permits online gaming. If you access miotto from a jurisdiction where such services are prohibited, our system will restrict your account. By using miotto, you acknowledge that you understand our privacy practices and that your data may be processed outside your country of residence.

Contact miotto

If you have questions about our privacy policy, wish to request your data, or want to delete your account, contact our support team in English through the miotto platform or by email. We respond to privacy requests within 30 days. We do not charge for data access or deletion requests.

This privacy policy was last updated on 30 May 2026. We may update it as our platform evolves or as law changes. We will notify you of material changes by posting a notice on miotto and updating the effective date on this page.